The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

actively seeking feedback to review and evaluate effectiveness of advice and client service delivery

assessing security requirements and providing advice on types and applications of biometrics to accurately meet identified requirements

complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality

complying with organisational policies and procedures, including OHS, relevant to biometric work tasks

maintaining a current knowledge and understanding of biometric technology and workplace applications through the sourcing of reliable and valid information

maintaining client confidentiality and secure storage of all information

presenting advice and recommendations in a suitable format

using appropriate communication modes and interpersonal techniques.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment including biometric and business equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

This section describes the skills and knowledge and their level required for this unit.

Required skills

accurately and securely maintain records, reports and other workplace information

coaching and mentoring to provide support to colleagues

comply with applicable confidentiality and privacy requirements

comply with legislation, regulations, standards, codes of practice relevant to the application of biometric technology in the workplace

conduct security and risk assessments and identify potential security threats

efficiently research, source and access a range of information, including legal and technical, relevant to biometric technology issues and applications

make effective decisions

organise work priorities and arrangements and complete work tasks within designated timeframes

present information in required style and format

read and interpret technical information including plans, designs and specifications

recommend biometric systems and devices to meet identified and assessed requirements

relate effectively to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

resolve problems

seek, receive and evaluate feedback on work performance and delivery of client service

select and use equipment and technology appropriate to the work task

use appropriate communication and interpersonal skills including negotiation

written communication skills sufficient to document research findings, present information to clients, and complete relevant records and reports.

Required knowledge

applicable commonwealth, state or territory legislation, regulations, standards and codes of practice relevant to the full range of processes relating to the application of biometric technology in the workplace including privacy and client confidentiality

appropriate mathematical procedures for estimating, measuring and calculating

ergonomic and safe working practices and procedures

established threshold levels and their impact on security

general principles of biometric systems and their components

initial enrolment procedures

methods to elicit, analyse and interpret feedback

operational principles of information technology

organisational procedures for recording, reporting and maintaining workplace information

organisational standards, requirements, policies and procedures for providing advice on the application of biometrics

principles of cultural diversity and access and equity

problem identification and resolution procedures

processes for the management of enrolment data

range of applications for biometrics and their associated disadvantages

reliable, valid and current information sources for biometric technology

security and risk assessment methods

types, functions, purposes and parameters of biometric systems and devices

workplace communication channels, protocols and procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS requirements may relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

elimination of hazardous materials and substances

identifying hazards

safe use and operation of equipment including:

business technology

first aid equipment

fire safety equipment

personal protective clothing and equipment

safety equipment

safety procedures for the protection of self and others.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

award and enterprise agreements

Compliance Policy Guidelines (CPGs)

counter-terrorism

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

telecommunications.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

environmental management including waste disposal, recycling and re-use guidelines

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

standard operating procedures

storage and disposal of information

use and maintenance of equipment and systems.

Biometric refers to:

a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.

Types of biometrics may include:

DNA matching

eyes:

iris recognition

retina recognition

face recognition

finger geometry recognition

fingerprint recognition

gait

hand geometry recognition

odour

signature recognition

typing recognition and keystroke dynamics

vein recognition

voice:

speaker recognition

speaker verification.

Privacy legislation may include:

Commonwealth, State and Territory Privacy Acts

national information privacy principles

national privacy principles.

Sources may include:

Internet

literature

professional associations and networks

workshops.

Biometric applications may be:

commercial:

access control

banking and finance (ATM and credit card access, e-commerce)

cybersecurity (computer network login and electronic data security, internet access)

encryption and watermarking

travel and transportation

forensic:

corpse identification

criminal investigation

parenthood determination

terrorist identification

government:

airport security

border control

correctional facility

healthcare

homeland security

identity management

law enforcement

national ID card, driver's licence

passport control

physical access control

social security.

Relevant personsmay include:

biometric technology specialists

clients

colleagues

external consultants

information technology specialists

manager.

Communication may be:

face-to-face

group interaction

in Indigenous languages

in languages other than English

oral reporting

participation in routine meetings

reading independently

recording of discussions

speaking clearly and directly

through the use of assistive technology

via an interpreter

visual or written

writing to audience needs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Riskrelates to:

the chance of something happening that will have an impact on objectives.

Security risks may relate to:

biological hazards

chemical spills

client contact

electrical faults

explosives

financial viability

injury to personnel

noise, light, heat, smoke

persons carrying weapons

persons causing a public nuisance

persons demonstrating suspicious behaviour

persons suffering from emotional or physical distress

persons under the influence of intoxicating substances

persons with criminal intent

persons, vehicles and equipment in unsuitable locations

property or people

security systems

suspicious packages or substances

systems or process failures

terrorism

violence or physical threats.

Biometric systems are:

automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.

Biometric equipment and systems may include:

acquisition devices:

cameras (video, infrared-enabled video, single-image)

chip or reader embedded in peripheral device

microphones

optical scanners

biometric servers

hardware

interconnecting infrastructure

software:

server-based authentication software for biometric authentication and logging

software associated with acquisition devices.

Business equipment may include:

computers and computer applications

data management applications and servers

e-mail

facsimile machines

internet, extranet, and intranet

modems

personal schedulers

photocopiers

printers.

Appropriate format may include:

formats that cater for those with special needs for example, producing documents in large print.

Feedbackmay include:

comments from managers, supervisors, colleagues or clients

formal or informal performance appraisals

personal reflective behaviour strategies

workplace assessment.

Records and reports:

may be:

computer-based

manual

other appropriate organisational communication system

may detail:

activity reports

client meetings

client requirements

oral briefings

security and risk assessments

technical data and specifications

telephone conversations.